THANK YOU--- PMS Polaris Ashton, Idaho

Just got back from an epic trip to West Yellowstone and Alpine, Wy.

On the second day of riding in West, I heard I rattling noise coming from the recoil when the motor was running-- not good. Started to head back to the truck when the motor quit running, uh oh.

Luckily, I was with a good size group of guys from Bend, Or. Including the two owners of Happy Face PerforMance Products The reason I mention Happy Face is because we had to use two ProRMKs to pull my not running Pro back to the truck-- about fifteen miles. Dave and Sam pulled me up some good size hills in deep snow with their HF rear bumpers. Hopefully someone will post up the video of me getting jerked up the hill by two sleds-- no way the stock bumpers would have held up to the abuse.

When I got back to town-- I pulled the recoil apart to see that a casting had failed and allowed the bolt, springs, and dog to bounce around in there which took out the stator and flywheel. Polaris West loaned me the flywheel puller--thank you. Problem was we were leaving West and heading to Alpine, WY.

On the drive down I called PMS Polaris in Ashton since we were driving right by there. I was half expecting the typical "we don't have time, warranty claims need to be approved, blah, blah, blah...."

That was not the response I got. When I called I talked to Riley and he said to bring it in and they would take a look. I parked the truck and walked in with my fragged stator, flywheel, and recoil. After looking at the parts, Riley grabbed the service manager, Errin Vollmer, and explained my situation. Errin looked up my vin# confirmed the sled was under warranty and started working on a solution to get me back on the snow.

I brought my sled in around 12:30pm and it was ready to go before close of business--THE SAME DAY.

PMS Polaris in Ashton Idaho is run like a snowmobile dealership should be run. The employees understand that snowmobiling is dependent on Mother Nature and that we were on vacation. I didn't buy my sled from them, I had never set foot in their dealership before. That didn't matter. They were snowmobilers helping a snowmobiler.

Their attitude from the time I called to the time I left was "how can we help?".

No BS about calling for authorizations, or waiting on an answer from Polaris, they were just focused on getting me going again.

Thanks again to Riley and Errin of PMS Polaris in Ashton, Idaho.

You guys made it possible for Val and I to enjoy five more days of pow riding in Wyoming!

good to hear of a dealership that cares. we need more like that

Big thanks to PMS plus links to Murph tow video

I would like say thanks again to the crew at Performance Motor Sports for the outstanding job.
They displayed a level of customer service that is extremely rare.
Due to their quick service Murph was able ride some truly awesome snow with us.
Video links
http://www.youtube.com/watch?v=M2eDR7H4oeo&index=2&list=UUgCmXA_mqeFQRET1jOTpzzQ
I included another video showing the conclusion of a second 15 mile tow-out two days later plus some pictures of the snow we found in Alpine

That my friends is exactly why my sleds have trailor hitches. Mighty considerate for the 2 guys towing to move over to the sides, my buddies take great delight in throwing as much snow as possible right into your face, extra points if they can knock you right off the sled.

Been there twice in Ashton. Heard a lot about them and many share your experience.

Bought my 14 Pro at PMS best dealer around

You know...its stories like this that would get me to snow check a 2015 from them and then pick it up early next January on our first trip. I live in Minnesota and there's not a single dealer that I know of that would drop everything and help a guy out for the sake of salvaging his trip. Plus I hardly ride in Minnesota anyways,so I might as well have a dealer out west where it matters most if something breaks. Priceless!